Support

What is Dawn?

Dawn is the daily voice companion at the heart of Everlight. She calls your loved one each day at a set time, and is also available anytime for a warm conversation, right from the Dawn app.

How do I get a setup code?

Sign up for Everlight at geteverlight.com and choose a plan. Once your family's onboarding is complete, you will receive a one-time setup code to pair the Dawn app.

How do I pair the app to my loved one's device?

Open the Dawn app on the phone or tablet your loved one will use, and enter the setup code when prompted. After that first pairing, every future launch goes straight to Dawn's companion screen, with nothing else to set up.

My setup code says it didn't work.

Setup codes are one-time use and can only pair one device. If your code still doesn't work, reach out and we'll get it sorted quickly.

Why does Dawn need microphone access?

The microphone is what lets your loved one talk with Dawn in real time during a call. It's used only for the conversation itself.

Can Dawn run on more than one device?

Each setup code pairs to a single device. If you need to move Dawn to a new phone or tablet, contact us and we'll help transfer it.

What if Dawn doesn't call at the right time?

Family members can adjust the daily call schedule anytime from the family dashboard.

How do family members get access to updates?

Each family member signs in with their own email at app.geteverlight.com to see call summaries, memories, and alerts.

How do I add another family member?

The primary account holder can invite additional family members directly from the dashboard.

How do I change or cancel my plan?

You can manage your plan anytime from the family dashboard, or email us and we'll take care of it for you.

Is my loved one's call private?

Yes. Calls stay private to your enrolled family, and recordings are visible only to the account's primary contact. Full details live in our Privacy Policy.

What happens if Dawn hears something concerning?

Dawn responds gently in the moment, and lets your family know through the dashboard whenever something needs attention.